At Festmarket, we aim to provide our customers with the best shopping experience. We understand that there may be instances where you may want to return or exchange a product. Our Return and Refund policy is designed to make the process simple and hassle-free.
Refund Policy:
- There will only be refunds in certain conditions such as expired product, manufacturing defect, wrong product received, and subject to Festmarket approval on customer’s request (must be unused or unworn items).
- If your return request is accepted by Festmarket, you have to self-ship the order(s) to avail refund for the product amount.
- Refunds will be issued when your returned order(s) is accepted successfully (without any damage/defect, and the name/brand/image/serial number/Article number/bar code should match).
- Your product(s) is eligible for a ‘ONE-TIME’ return if you have received a defective product(s) in terms of a manufacturing defect, OR if a wrong product(s) is shipped to you. Customer has to ship back the order(s).
Return Request Window & Rules:
- You must raise a return request within 7 business days of delivery and return the product(s) to Festmarket within 20 days if approved.
- If you receive a defective/wrong product(s), you must inform Festmarket within 48 hours of delivery with valid unboxing video, images, and other proofs.
- You are responsible for return shipping (self-ship) with the carrier of your choice.
- Returned items must be unused, unworn, and undamaged with no exceptions.
- We will not accept any return if the item shows signs of wear, has been used, or has been changed from its original condition in any way.
- We are not responsible for items that are damaged or lost during return shipping.
- We are not responsible for damages caused by misuse or improper care.
- Returns are inspected and processed by our returns department within 10 business days after receiving the returns.
Shipping:
International orders typically require 15-20 days for delivery, subject to factors such as your country, location, and unforeseen circumstances. Our utmost priority is to ensure prompt service, and we also offer express shipment options for select countries. To explore all available options and obtain an approximate delivery timeframe for your order, kindly consult our customer service executive. We are committed to assisting you efficiently.
*WE ARE NOT RESPONSIBLE FOR ANY PRODUCT DELAYS We can contact our courier partner(s) and work to deliver a hassle-free shopping experience, but product delay is not in our hands. We request customer(s) to cooperate with courier partner(s) and receive the order(s) as per courier partner(s) EDD (estimated delivery date).
Order Tracking:
Once your order(s) is shipped, the tracking details will be shared with you via SMS and/or email. If you find any concern with your order dispatch, you can contact at +1 (302) 440-1501. We promise to contact you within 24-48 business hours.
Order Cancellation:
Festmarket makes every determination to satisfy all the order(s) placed. However, please note that there may be specific order(s) that we are not able to process and must cancel. The reason(s) may include limits on quantities available for buying, errors or inaccuracies in product(s), natural calamities, stock & pricing information, or concerns identified by our fraud or credit avoidance department.
If a customer wants to cancel the order(s) before shipping, they can contact +1 (302) 440-1501.
Customs and Import Duties:
Taxes and Duties for international Order(s) are not included as part of shipping charge(s) and product(s). You will need to pay the applicable taxes and duties directly to the courier/shipping agency at the time of delivery after you take an invoice from the courier/shipping agent. In case of non-payment of taxes and duties to receive the shipment, Festmarket will not be able to consider a request for